News Flash: Men and Women are Different

So, a young guy walks into a car dealership and picks up a sales brochure for a luxury vehicle. Stop me if you’ve heard this one. At the same time, a young mother of two is sitting in the waiting area of the dealership, reading another copy of the same brochure.

This brochure is carefully designed to extoll the benefits of this expensive car. It has breathtaking photographs (in glorious colors) of the Corinthian leather seats, state-of-the-art sound system and high tech dashboard. Most pages of this brochure have descriptive copy, tastefully surrounded by copious amounts of white space, except for the final two pages which have extensive technical information about the features of the vehicle. The suggested retail price, printed in red, is found on the third panel of the brochure.

Question: If you’re a salesman for the dealership and have seen how prospects react to this sale brochure, which person do you think has a greater possibility of turning into a nice, big sales commission for you? Read on and you’ll find out.

ABC collageSeeing Red

A recent study on the different effect color has on men and women was conducted by the University of Oxford Said Business School and the results should be enlightening to any consumer products company. The study, entitled “Are Men Seduced by Red? The Effect of Red Versus Black Prices on Price Perceptions,” shows men tend to look at colors in advertisements to determine their worth, whereas women tend to read the print.

The findings, published a few weeks ago, imply that men would rather not spend the time to look more closely at the content. The researchers also noted that men more often associate the color red with pleasure. Women, on the other hand were not affected by the color of the printed price. Hmmmmm.

This might explain why other studies on marketing to women note that females control more than $7 trillion (yes, trillion, with a T) in domestic spending and purchase decisions for 85 percent of the major product categories. This research strongly suggests that “men rely on color as an indication of value and tend not to take the time to process advertisements, instead quickly looking for clues that can be use as shortcuts to make decisions.”

At the risk of stating the obvious, men and women are as different as Venus and Mars when it comes to their perceptions of marketing messages. However, are the perceptions which are based on color the only differentiator?

Viva la Difference!

As it turns out, reaction to color in ads is not the only way guys and gals differ. Research from the Nielsen NeuroFocus study noted that there are significant differences between the genders when it comes to how they think, react, shop and watch.

The report noted, “While male and female brains may look alike on the outside, there are differences within them that are directly correlated with how men and women process information, express this information, express emotion, interact with others and approach daily routines.” According to the marketing experts at Nielsen, it appears that women’s brains are hardwired for big-picture thinking, multitasking, “gut” reasoning, social and verbal skills and worry/empathy. Conversely, the brains of guys are preconditioned for concrete thinking, goal oriented tasks, logical solutions and competition/defense.

In no small way, Darwin’s theories on evolution and the survival of the fittest, predicted this mess we marketing people find ourselves. Like the cavemen that they were/are, men are goal-oriented shoppers – on a mission – to go out and hunt down that golf shirt and drag it back to the cave, uh closet.

Women, on the other hand, will take their time, shop around and look for good deals. You’ve probably heard a woman say something like “Oh, I don’t know what I’m looking for, but when I find it, I’ll buy it.” This kind of thinking, which, over time, leads to better deals, drives men nuts!

Male and female brainsNavigation Tips

So, what does this mean to companies who sell products to both men and women? At Prejean Creative, we help our clients navigate the treacherous waters of advertising messaging and design. We’ve learned many lessons, both from marketing research and hard-earned, anecdotal experience, and these lessons inform the recommendations we make. While we don’t necessarily agree with all of these findings – considerations such as branding objectives and budget will trump many gender assumptions – it’s fun to think about the implications of this research.

There are other creative considerations which are based on the media being employed in the campaign and messaging. For example, many if not most buying decisions are now driven by online messaging. Testing the colors, layout format and messaging in the context of an online environment before the campaign is launched has become an important consideration. A recent Forester Research study noted 47 percent of retailers participating in the survey said testing of site layout has become one of the top five merchandising priorities for online businesses and ads.

Where the Paths of Venus and Mars Cross

Are men seduced by red? Do women dig into the details? If this research is to be believed the answers seem to be yes and yes. However, this may be an opportunity rather than a problem.

With the move toward personalized marketing made possible by the overwhelming proliferation of mobile devices and social networks, it’s now possible and even advisable to create gender-specific messages for products that are purchased by both men and women. We’re here to help you with seizing this opportunity. If you’re a man, Call Us Now! And, if you’re a woman, we have a logical approach to advertising that will deliver value and an exemplary return on your investment.

(Hey, just think of that previous sentence as a little more marketing research!)

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Are Your Customers Boomers, Millennials or Both?

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Flickr photo credit: Lizzard_NYC

If your job involves selling products or services as ours does at Prejean Creative, you likely have more than a passing acquaintance with the terms Baby Boomers and Millennials. These two demographic groups, which are separated by about 30 years, get LOTS of marketing media coverage because they are so large. “Large” translates to consumer spending, the acquisition of which can lead a marketing executive to a nice corner office in the C-suite.

The Millennials and Boomers were the focus of a June (2013) Nielsen study and to the surprise of no one they exhibit vastly different behaviors when it comes to spending their money and consuming their media. Before getting into the marketing megatrends of these mega-generations, let’s agree on a working definition of these two groups.

They Couldn’t be More Different

Nielsen notes that in the U.S., Millennials and Boomers represent roughly the same number of consumers. Baby Boomers were born between 1946 and 1964, the result of a post-World War II baby boom. These Boomers are the wealthiest generation in history, controlling 70 percent of disposable income in the U.S and they account for nearly 50 percent of all consumer packaged goods (CPG) sales, 77 percent of prescription drug sales, 80 percent of leisure travel spending and 41 percent of all new car purchases. These numbers illustrate why the demographic bulge known as Baby Boomers has been cussed and discussed by business executives in virtually every industry for the past 50+ years.

Millennials are the new kids on the demographic block. The age range of this group is 19-36. They came of age during the “Great Recession,” but, interestingly, they don’t seem to have the same financial trauma exhibited by the folks who grew up immediately after the Great Depression in the 1930s. Nielsen notes that Millennials spend 82 percent of their income and are facing large student loan repayments. The average student loan for the graduating class of 2011 was $26,600. Unlike the U.S., Millennials represent a higher percentage of the population in some developing countries. For example, in India, they compose 30 percent of the population while the Boomers represent 14 percent.

Technology Differences

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Flickr photo credit: SEIU Millennials

Marketing people are fascinated by the rate of technology adoption by demographic groups. There’s a good reason for this. Technology is the conduit for marketing communication. The Nielsen report notes that Boomers and Millennials both have high rates of technology adoption, but “it’s how they use it that’s of interest.” Boomers are more likely to use a desktop computer, have a landline and watch traditional TV. They spend 174 hours per month watching TV (significantly more than Millennials’ 107 hours per month) and are the dominant audience in 16 of the top 25 U.S. TV shows.

The report goes on to note that Millennials are driving technology. Seventy-six percent of Millennials own a smartphone, 73 percent own a laptop and 68 percent own a game console. However, unlike their Boomer parents, Millennials are untethered. They are less likely to have ever had a landline, are more likely to have a laptop and they watch all types of content on their phones, laptops and tablets. Interestingly, the No. 1 TV show for Boomers isn’t even in the top 30 for Millennials.

It Starts in the Brain

headcase23The June report notes, “Real changes to the brain begin in the mid-50s when distraction suppression mechanisms are weakened,” explains the report. “But as early as the mid-40s there are severe and dramatic drops in neurotransmitter levels, dopamine and serotonin in particular. Dopamine drops lead to thrill-seeking behaviors to compensate. Serotonin drops lead to the feeling that something is missing, typical for midlife crises of career and relationship.” Well, this explains a lot!

This Nielsen report highlights the different tactics for dealing with these two groups. If you are a marketing or advertising director, here’s your cheat sheet.

Repetition vs. The Next Shiny Object

Boomers: The aging brain likes repetition — and will believe information that is familiar.

Millennials: Younger brains are most stimulated (better attention capture, engagement and memorability) with elements of dynamism such as rich media, lighting or rotations, to cut through their perception threshold.

Multi-tasking vs. Distraction

Boomers: The aging brain is more easily distracted — as the brain ages, it slowly loses the ability to suppress distraction.

Millennials: Millennials can equally deal with the bleeding-over communication we see in most dynamic banner ads on Web portals, while older generations need a clear-framed, separated communication to be able to engage.

Attention Span Differences

Boomers:  The aging brain has a broader attention span and is open to more information.

Millennials: Younger brains have high multi-sensory processing capacity — which makes them very amenable to (and almost seek) multi-sensory communications.

Different Color Perceptions

Boomers: Contrast is the preference vs. color for online ads.

Millennials: Millennials respond better to an intense color palette for online ads.

Other Creative Considerations for the Groups

The report notes that Boomers prefer clever, light-hearted humor (rather than mean-spirited) and relatable characters who are Boomers themselves or not much younger. The tone should be positive, avoiding words like “don’t.” For Boomer males, clever wit and calm, dialogue-driven storylines work. For Boomer females, family-friendly humor and sentimental themes resonate best.

Millennials prefer offbeat, sarcastic and slapstick humor. Like Boomers, they respond to characters that are relatable to them and their life stage. Highly arresting visuals (special effects, unexpected visual elements) will best capture their attention. For Millennial males, extreme, offbeat and sports-related situations really resonate. For Millennial females, aspirational themes (female celebs, having fun) resonate strongly.

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Flickr photo credit: James Harden

Crafting a compelling message which is delivered through effective media for maximum impact is a large part of what we do at Prejean Creative. This is made even more challenging by constant evolution and the often vast differences in perceptions in the demographic groups noted by this Nielsen study.

Boomer or Millennial? Which group is more likely to buy your product or service? Perhaps they’re both viable targets. If so, spend some time thinking about the appropriate message and media. Or better yet, just give us a call.

 

 

 

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How Design and Messaging Changed Independence Day

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The American Revolution was in full swing on July 2, 1776, when the Second Continental Congress, composed of elected representatives from all 13 colonies, voted to legally separate from Great Britain. At the time, leaders such as Samuel Adams felt that this day – July 2 – would come to be celebrated as America’s Independence Day. However, as it turned out, in a show of independence from their elected officials, the people of this new country had a different opinion.

For two days after the Congressional vote, this body vigorously debated the wording of the Declaration of Independence, written in large part by Thomas Jefferson. This document was finally approved on July 4, 1776, and this tangible manifestation of the reasons and rationale for the American’s decision obviously resonated in hearts and minds of the people. July 4th began being celebrated as Independence Day.

It’s interesting to note that it took the actual publishing of the words and images of the “Declaration” to make independence real to the people of America. Seeing the actual words, beautifully written, on paper and posted on trees and storefronts was critical to building that sense of patriotism that carried the young country to victory. This suggests that Jefferson, in addition to being one of the Founding Fathers, was the original creative director. This same emotion – stimulated by compelling words and images – has been used many other times in the history of the United States of America and this is the subject of this week’s post.

The Pursuit of Happiness

Even 237 years later, the words of the Declaration of Independence can cause otherwise stoic, unemotional folks to get a lump in their throat. The brilliant prose of Jefferson, memorized by school children and analyzed by poets and writers for generations, is nothing short of lyrical. When this was printed on parchment, given a proper design and then posted, the effect was stunning.

We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.–That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed.

This document became a rallying cry for the ragtag group of citizen-soldiers. It served to galvanize the will of “the governed” and some have argued that without this Declaration of Independence, it would not have been possible for the United States of America to exist.

So, what is it about words and images which are arranged in a compelling format that transform them into motivation? The sense of patriotism that we all feel when we hear the national anthem or see the American flag passing in a 4th of July parade is a very strong emotion.

Neuroscientists note that the deep limbic system (DLS) is in the central area of the brain and is about the size of a walnut. It plays a vital role in setting a person’s emotional state by storing highly charged emotional memories, both positive and negative. This lifelong experience of our emotional memories strongly affects our emotional tone. Traumatic experiences usually make a person become negative and melancholic; those with positive emotional memories are more optimistic and generally happy. Patriotism is considered to be a positive emotion while jingoism, which also involves pride in one’s country, is more of a negative emotion.

What are the visual triggers for these positive emotions, such as patriotism? Are there design and messaging techniques that can be used to motivate a population? What part, if any, does color play in stimulating emotions? For the answers to this, we talked with Prejean Creative senior art director Gary LoBue, Jr.

The Art of Emotional Motivation

Are there any colors or graphic styles that seem to trigger strong emotions? Why does the feeling of patriotism come over us when we look at our American flag?

Online references note that the color blue is associated with stability and is most often used to symbolize loyalty, confidence, faith and truth. In explaining why he feels blue and silver relate to our government, Gary notes, “Blue naturally draws the attention of the eye, it keeps you interested.” However, no color can overcome a disbelief in the system of government. “People can’t be patriotic without having a true belief in our system of government itself,” he adds.

During the time of the Revolutionary War, there was a limited number of media that could be used for motivational efforts, but now we have a wide range of media to employ in the process. So, would the tactics that the Founding Fathers used to build faith and patriotism using the Declaration of Independence work in today’s digital world?

Gary agreed that they would be effective today and referenced President Obama’s 2008 presidential campaign poster.  He said, “Agree or not, it’s positive propaganda. His ‘Hope’ poster evokes a hopeful response much in the same way that the Works Progress Administration (WPA) posters did during the late 1930s and early 1940s by promoting positive social changes.”

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What about the media chosen for motivational activities? For example, do photographs trigger stronger emotions than illustrations? Gary feels that in some cases they do. In the case of Dust Bowl/WPA photographer Walker Evans his photographic images were painfully realistic but at the same time suggested hope. This is more compelling that say the illustration of the iconic “I Want You for the U.S. Army” poster.

“These Evans photos show two things, vulnerability and hope for help. You could tell from looking at these evocative photographs that these people knew help would eventually reach them. They captured patriotism as the human element,” he added.

Roadside Stand Near Birmingham, 1936Alabama Cotton Tenant Farmer Wife, 1936

 

 

 

 

 

 

 

Hanging Together

It’s been noted that those who do not learn from history are doomed to repeat it. Conversely, those who make an effort to understand and learn the lessons of history can greatly benefit. Such is the case with an appreciation of compelling design and messaging.

There have been many dire times in the history of the United States – World War I and II, the Great Depression, the 9-11 attacks – however deciding to declare its independence from what was the most powerful country in the world was a very serious decision and one that could have led to the execution of the leaders of the new Republic. Benjamin Franklin was absolutely correct when he noted that “we will either hang together or we must surely hang separately!”

As history has shown, Independence Day, was a critical step in the journey of building the world’s best known and most successful democracy. We owe some of this success to the men and women who managed to conceive the right words and images, at the right time to motivate citizens to collectively succeed in spite of the odds against them.

Although it needs to be reignited from time to time, there is an irrepressible spirit of independence in the DNA of every American. On this 4th of July, let’s remember that no matter what our gender, race, economic status or political party happens to be, we are all proud to be Americans.

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Don’t Say Mean Things

walleThey had the world’s ugliest dog competition last week in Petaluma, California, and there is a new winner. The winning pooch was Walle (pictured left), a 4-year-old beagle, boxer and basset hound mix. What do ugly dogs have to do with your business? Read on.

As you look at this little dog, perhaps you’re struck by the fact that Walle is not ugly but, in fact, he is downright adorable. Our sentiments exactly. In fact, none of the nominees in this contest qualify as the “ugliest dog.” They’re all cute as cupcakes.

So what gives here? Why stage a dumb contest like this?

Even the most dim-witted among us know that there are no ugly dogs or babies. They’re all cute, particularly in the eyes of their families. You have to ask the civic boosters in Petaluma, but something tells me it has to do with garnering publicity – any kind of publicity. Maybe they were trying to enhance the town’s recognition by staging a pet contest in Petaluma?

At Prejean Creative, we advise clients on public relations, promotional and social network strategies every day. We have seasoned professionals who understand how to present an issue, product or service in the best possible light, because your grandmother was right, you really don’t get a second chance to make a first impression.

Some misguided folks think that any kind of publicity is good publicity. Let us be the first to dissuade you of this opinion. Making fun of a perfectly adorable dog like Walle will not make people want to move their factory to your town, or stop in to have a soft drink in your convenience store as they speed up or down the freeway. It makes them think: “My, those people in the ugly dog contest town are mean. Let’s not stop here, Fred. Let’s go somewhere else.”

Gumbo, fajitas, crawfish, chili, rattlesnake and every other kind of “cook-off” are great tourism promotions to encourage people to stop and visit. Music fests and art festivals are also tried-and-true ways to get folks to come to your town and drop some money in the local economy. However, making fun of animals is not a good strategy for tourism development.

This is also a cautionary tale for the use of humor in promotional activities and advertising. When humor works, it can be amazingly effective and memorable.  However, when it doesn’t, it can come across as boorish and crude.

Most humor will offend someone. That’s the nature of humor. However, some humor is mean-spirited – such as choosing the ugliest puppy – and this is counter-productive to the goals of promotion.

The best advice is to be very careful when trying to use humor in promotion. Using racial stereotypes, gender stereotypes, jokes about physical or mental infirmities or other mean-spirited words or phrases should never be used no matter how hip you think your audience is. Even off-handed comments that fall into this category are off-limits for celebrities, people in the public eye, organizations or communities. And when they happen, the worst thing that can be done is to try and avoid responsibility for these comments.

Be very, very careful when you plan your next promotion, press release, social network post or ad campaign. In the wired world in which we live, the unintended consequences of something that seemed funny and compelling at the time can do more damage than good.

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